RETURN POLICY

At VitaHurbs, we are committed to providing high-quality herbal products, medicines, and syrups. Your satisfaction is important to us. This Return Policy outlines the conditions, process, and guidelines for returns.

1. RETURN ELIGIBILITY

Products are eligible for return under the following conditions:

• Damaged or Defective Products – If the product is received in a damaged or defective condition

• Incorrect Products – If a wrong product (SKU, type, or quantity) is delivered

• Expired Products – If the product is delivered past its expiry date

• Shortage in Quantity – If items are missing compared to the invoice

• Quality Issues – If the product quality is not suitable for use

Note: Products that are used, opened, altered, repacked, or tampered with will not be eligible for return.

2. RETURN PROCEDURE

To initiate a return, please follow these steps:

Submit a Return Request
Contact us within 5 days of receiving the product via:
📧 Email: vitahurbsllp@gmail.com
📞 Phone: +91 9111722203

Provide Required Details

• Copy of invoice

• Product images (for damaged/defective items)

• Relevant details (batch number, expiry date, packaging condition, etc.)

Return Authorization (RA)
After reviewing your request, we will provide a Return Authorization (RA) number.
Returns without an RA number will not be accepted.

Return the Product
Send the product in its original packaging (if applicable) to the address provided by our team.

Shipping Charges

• VitaHurbs will bear shipping costs for damaged/defective products

• In other cases, the customer may bear the return shipping cost

Inspection & Approval
Once we receive the returned product, it will be inspected. If approved, further action will be taken.

3. RETURN TIMEFRAME

• Return requests must be raised within 5 days of delivery

• For transit damage, report within 24 hours of delivery

• Requests made after this period may not be accepted

4. REFUNDS, REPLACEMENTS & CREDIT

Replacement
Approved products will be replaced within 3 working days

Credit Note
If replacement is not possible, a credit note will be issued for future purchases

Refund
Refunds (if applicable) will be processed within 30 days to the original payment method

5. CONDITIONS FOR RETURN

• Product must be unused and in original condition

• Must include original packaging, labels, and seals

• Should not be expired (unless received expired)

• Must include valid proof (invoice, images, etc.)

• Must have a valid RA number

6. NON-RETURNABLE ITEMS

• Used, opened, or altered products

• Discounted items (unless defective)

• Free samples or promotional items

• Customized or personalized products

7. DAMAGED IN TRANSIT

• Report within 24 hours of delivery

• Share clear photos of the product and packaging

• Keep original packaging intact

• We will coordinate with the logistics provider for resolution

8. CLAIM REJECTION

Returns may be rejected if:

• Reported after the allowed timeframe

• Product shows signs of misuse or tampering

• Product is used or damaged by the customer

• No RA number is provided

• Item falls under non-returnable category

9. CONTACT INFORMATION

For any return requests or queries, please contact us:

📧 Email: vitahurbsllp@gmail.com
📞 Phone: +91 9111722203
📍 Address: Gajanand Duplex Road House, Opposite Ghuma 89 Residency, Ahemdabad Mahesana, Gujarat – 384001, India
🌐 Website: https://vitahurbs.in/

Note: VitaHurbs reserves the right to update or modify this Return Policy at any time without prior notice.